Refund and Cancellation Policy

Effective date: 1 Nov 2025

1. Engagement model

Our work is milestone-based and time-boxed. Each SOW specifies deliverables and billing cadence.

2. Cancellations

• You may cancel with written notice. We will stop work at the nearest safe checkpoint.
• You are responsible for fees for work completed and any non-recoverable third-party costs.

3. Refunds

• Upfront deposits are applied to the first milestone and are non-refundable once work has started.
• If we fail to deliver a milestone materially as specified and cannot cure within 14 days, a pro-rated refund for that milestone is available.

4. Change requests

Scope changes are billed via change orders; refunds don’t apply to approved changes.

5. Digital goods

Because deliverables are digital and often deployed to your infrastructure, returns are not applicable once delivered and accepted.

6. How to request

Email billing@dinaholdingsllc.net with your SOW reference and details.